What is an Oakland County Account?

The Oakland County Account is an Identity and Access Management (IAM) solution that allows you to easily access many Oakland County services, using a single UserID and Password.

Once you sign in, you can conveniently access all Oakland County services that require a UserID and Password through a single, secure Dashboard.

Frequently Asked Questions

Oakland County Retirees who require access to the Retirement Benefits application must contact HR to request an Account.
The email address that was used to register for the Oakland County Account is your username.
If you do not know your password:
  1. Add username (email) then select Next
  2. Click on Forgot Password?
  3. Verify with one of the Security methods to reset your password.
    • Select Reset by Email: This option will send an email with password reset instructions.
    • Select Phone: If you have configured a mobile phone with SMS or Voice call.
      • Receive code via SMS - a code will be texted to your mobile number.
      • Receive a Voice Call - receive a voice call with the code to enter.
  4. After MFA approval, user will be prompted to enter a new password.
If you do not know your username, contact the Oakland County Service Center.
Locked accounts are automatically unlocked after 10 minutes.
If you are still having trouble logging in to your account after 10 minutes, please contact the Oakland County Service Center.
MFA is a required additional step to verify identity when users sign into an application. Using MFA keeps your account more secure, making it difficult for hackers to steal information necessary to impersonate users. The "factor" in MFA refers to a method of verifying your identity. The most basic type of factor is your password, which is the primary authentication method.
Oakland County requires one factor in addition to password. These additional factors range from an app on your phone, Okta Verify, Receiving a SMS text on phone or a direct phone call, or a biometric or security key.
To learn more about MFA, go here.
Please see the guide here for more details on how to configure MFA on your IAM account.
Okta does not log you out of your applications even though you might be logged out of your Okta session.
To change the order of your apps, click and hold on an app icon, then drag and drop the icon to the location where you would like it to be displayed.
The Dashboard allows you to create up to 5 sections to organize your applications. You can create new sections to customize your Dashboard by clicking the “Add Section” link on the left navigation menu.
Okta supports the following web browsers: Chrome, Edge, Firefox & Safari. We recommend Chrome and Edge.

Guides

Activate your Account

  1. Click the Activate IAM Account Link from your activation email:
    When you first created your account, you were sent an activation email that contained an Activate Account link. You must click this link in order to verify your email address and activate your Oakland County Account.
    Note: Check your email inbox, spam folder, or deleted folder for this activation email.
  2. Setup password and optionally Extra Verification:
    On clicking the Activate IAM Account, follow the on-screen instructions to setup your password. You can optionally setup MFA factors at this time also.
  3. If your account is not activated within 7 days of the original activation email, the account is deleted.

Sign In to your Account

  1. Enter your username (email) and then select Next.
  2. Enter your password and then select Verify.
    If you see the error message Sign in failed!, your username and password do not match those specified for your profile, or you do not have access permission. Try resetting your password and if you are still having issues, please contact the Oakland County Service Center.

Multi-Factor Authentication (MFA) configuration

Multi-Factor Authentication (MFA) in Okta can be configured in 2 ways:
  1. Selecting the Settings option from the dropdown menu on your username at the top-right of the Application Dashboard:
    • Click on Edit Profile.
    • Enter your password & click on Verify.
    • Next you will be challenged with Multifactor.
    • Under Security Methods Click Set up on the MFA factor you would like to configure.
    • You will be asked for your password and multifactor again to setup additional factors.
  2. Also note that you will be prompted to configure when you are attempting to access an application that requires MFA:
You can configure multiple factors per account. This provides you with an alternate when one of the factors is lost or unavailable. Oakland County recommends two factors to be configured at a minimum.
Here is a list of the supported factors:
  • Phone
    • SMS - SMS Authentication uses the text messaging service on your cell phone to send you a one-time login code.
    • Voice Call - This factor calls you via your smartphone or landline and reads an access code aloud. You then type the code into the browser to access your app. This is great for people who don’t have access to a cell phone because it doesn’t require push notifications or text messages.
    • SMS/Voice (Legacy support only) - Some users have the option to register SMS/Voice as a factor.Okta will send a text message or call the registered phone number and provide a 6-digit code that can be entered into the Okta login screen to access the required app.
    NOTE: using SMS/Voice as a factor may consume data and incur costs through your phone provider. To avoid these costs, SMS/Voice can be removed as a factor, and another method can be used instead. By registering a phone number, you acknowledge and accept this.
  • Okta Verify - Okta Verify is a mobile app that verifies your identity in one of two ways. Okta can send you a push notification that you approve using Okta Verify. Alternatively, Okta Verify can generate a six-digit code that you enter into your Okta login screen to access your required app.
    Download the Okta Verify app from the Apple App Store or Google Play onto your primary mobile device.
  • Google Authenticator - This is a third-party app that generates a six-digit code for you to type into your IAM login screen. You have 30 seconds to input the code before it generates another. If you miss the window, use the next code to log in.
    Download the Google Authenticator app from the Apple App Store or Google Play onto your primary mobile device.

Email

servicecenter@oakgov.com

Phone

+1 (248) 858-8812

Retirement Account

For assistance with your Retirement Account:
retirement@oakgov.com
+1 (248) 858-0404